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Q&A
Q: What quality standards do your brushes meet?
A: We manufacture to ISO quality systems and test filament durability, bonding strength, and balance before shipment.
Q: How do you handle quality issues or returns?
A: We guarantee shipment inspection, replacement for defective products, and transparent communication.
Q: Can you customize brushes to exact specifications?
A: Yes — specs, colors, materials, and packaging can be customized. Tell us your application.
Q: What warranty do you offer?
A: All Rollox brushes include a 6-month quality guarantee.
Q: Do you accept small trial orders?
A: Yes — we support trial orders to build trust.
Q: What after-sales support do you provide?
A: All inquiries are responded within 12 hours.
During the 6-month warranty period, replacement parts for quality-related issues are provided free of charge.
After the warranty period, replacement parts are available at cost.